The growing concern about the Coronavirus and the unprecedented precautionary measures being implemented are changing the way we all do business and also impacting our personal lives. We are closely monitoring updates from the Centers for Disease Control, the World Health Organization and The State of Florida regarding COVID-19.
The well being of all our team members and our clients is our top concern. We wanted to take a moment to share information with you on what we at Cervisys are doing to continue to provide services to our customers.
The well being of all our team members and our clients is our top concern. We wanted to take a moment to share information with you on what we at Cervisys are doing to continue to provide services to our customers.

 

  • Cervisys will provide support for customers and Cloud-based services remotely. You will be able to utilize the same email and phone numbers to contact your support team, and those numbers will reach backup engineers and technicians should call volume dictate. As always, Cervisys engineers are available 24/7 to support customer needs.
  • We are limiting onsite visits to emergency or business critical visits only and will not be providing any support to sites other than established business locations.
  • We have advised our staff to avoid non-urgent personal travel.
  • We will restrict access to our office to team members only. We ask if you have a support need to please contact us via the Help Desk (help@cervisys.com) or call (904) 236-4328.
  • We have restricted in-person meetings, we will rely on online conference calls.
  • Hardware and equipment orders may be shipped directly to a client facility or, if determined to be necessary for business operations, may be delivered or installed by a SiteManager engineer.
  • Employees have been instructed to stay home if they have any symptoms of respiratory illness such as fever, cough, shortness of breath or breathing issues.
  • We have supplied hand sanitizers around our office and are encouraging good hygiene.
  • We have increased our already stringent office cleaning and sanitation.

We will continue to monitor the news and any reports or requirements from the CDC and local, state and federal governments and will evolve our procedures as needed. We will continue to keep you up to date on this page. Our focus, dedication, and support are unwavering as we navigate these unique and evolving times.

Please be safe and we wish you the best.

Cervisys

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