Systems Engineer
Thank you for your interest in this opportunity.
Systems Engineer
The System Engineer provides troubleshooting, and onsite and remote support for Information Technology such as servers, storage, desktops, printers, and network equipment for our small business clients. Maybe part of a project team in implementing a technical solution.
Compensation package:
- 1099 contract
About Us
Cervisys is a managed services provider that focuses on small business technical services and support to all industries. We help grow businesses by expanding their technology and communications capabilities, both internally and externally.
Our focus is on our clients–as they grow, we grow too. As a Cervisys employee, you’ll be planting the seeds for technical innovation, nourishing development, and maintaining connections. For nearly 20 years, Cervisys has worked to extend its reach to clients all over North Florida.
Essential Duties and Responsibilities:
- Responsible for responding to customer support requests by taking ownership of the ticket, working on the problem, documenting the resolution and time required, and communicating the high-level details effectively to the client.
- Configure, deploy and manage server hardware and software configurations to include but not limited to, Microsoft Server, Exchange, Office 365, Active Directory, virtual environments (VMWare and Microsoft Hyper-V), and basic Cloud Services (AWS, Azure).
- Configure, deploy and manage basic network infrastructure appliances including but not limited to, switches, routers, UTMs, wireless access points, and firewalls.
- Ability to support a migration from Exchange to O365-hosted email.
- Experience supporting Microsoft 365-hosted applications such as Teams, SharePoint, Email, and OneDrive.
- Configure, deploy, and manage workstation and laptop hardware and software configurations.
- Deploy backup solutions to ensure the integrity and recoverability of clients’ data both on and offsite.
- Provide support for mobile workforce access back to a production environment to include but not limited to, smartphones, iPad, SSL-VPN, and laptops.
- Troubleshoot and support storage solutions such as iSCSI, Fiber Channel, and NAS.
- Configure, deploy and manage basic security solutions for email services.
- Provide technical expertise for the resolution of technical problems including software, hardware, network, systems, and application support.
- Provide documentation of the technical environment of both internal and client systems.
- Other duties as assigned.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required:
- Knowledge of IT systems and processes including desktop support, peripheral support, software support/interoperability, Windows and Linux-based systems and applications, network protocols, network, and systems security, networking and connectivity, telecommunications, storage, and backup, & email services
- Minimum of 2-3 years experience in an IT engineer role
- Minimum of 1-2 years experience supporting virtualized environments
- Strong oral and communication skills
- Strong interpersonal and customer service skills
Preferred Experience:
- Experience in Information Technology support for SMB clients for an IT Managed services provider
- MCSA, MTA, MC: Azure Administrator Associate, VCP, CCNA
- Associate’s degree or trade courses
Cervisys is an Equal Employment Opportunity company. This job description provides you with details pertaining to the position but is not a complete statement of duties and responsibilities. Other duties can be assigned or required.
Our Commitment to Diversity & Inclusion
We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent – regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age.
Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.