Frequently Asked Questions

Questions & Answers

The following list provides answers for the most frequently asked questions about Cervisys
What makes you different?
What if I need more than phone or email support?
How do you handle emergencies?
Do you help IT departments?
My company is growing. Can you help?
What’s it like to be a Cervisys client?
Why should I invest in IT?
How can I protect my business?
Should I outsource my IT?
Do you offer on-site services?
Do you help businesses without in-house IT?
How do I know if I’m secure?
What’s the best cloud solution for my business?
What makes you different?

Our commitment to:

  • Employing the right people
  • Reducing IT-related chaos
  • Delivering a rapid response

Learn more about us here.

What if I need more than phone or email support?

Take advantage of our unlimited onsite support. We’ll send a tech to help you in person.

Find out more by contacting us.

How do you handle emergencies?

We have dedicated techs on call 24/7 to manage any after-hours emergencies.

Find out more by contacting us.

Do you help IT departments?

Yes. We offer plans to suit your needs. This includes support to your in-house IT departments.

Let us help fill in the gaps while you focus on the long-term and big-picture goals for your business.

Learn about our managed services Managed Services

My company is growing. Can you help?

Absolutely. We specialize in IT environments that scale.

It starts with creating your unique roadmap — where you want to be in 3-5 years. Your principal consultant will help you plan how to get from here to there.

Find out more by contacting us.

What’s it like to be a Cervisys client?

It’s a clear expectation, weight-off-your-shoulders, finally-no-more-problems experience. Once you start with us, you’ll see faster responses and know exactly what the plan is to improve your IT.

You’ll have a dedicated team who knows your business and industry. You’ll join other happy users on team Cervisys.

Learn about our managed services.

Why should I invest in IT?

We’ll give you four top reasons. Productivity, security, speed and stability.

In short, an IT investment gives you time back. Time to focus on your business. Time to focus on you.

Learn how we make it happen.

 

How can I protect my business?

It starts with the essential building blocks. Comprehensive virus/spam protection, regularly tested backup and recovery systems, 24/7 network monitoring — that’s just the beginning.

Find out more about cybersecurity here.

Should I outsource my IT?

It depends on your business pains and goals. Do these sound familiar?

  • I spend more time on IT than my actual business
  • My staff productivity has dropped because our computers are slow
  • We’ve been hit by viruses and had to deal with the aftermath
  • I’m thinking about my IT problems way more than I want to.
  • I want to expand my business, but IT is holding me back.

Outsourcing IT allows you to focus on what really matters. If you want that time back, let’s talk about it.

Let’s talk today.

Do you offer on-site services?

Yes, we do! We offer on-site services anywhere in North Florida. If you have a particular project you’d like to get a quote for, send us a message in the contact form.

Reach out to us here.

Do you help businesses without in-house IT?

Yes, it’s our specialty. Our teams are fully capable to handle your entire IT needs. We offer comprehensive, fully inclusive services.

Learn about our managed services.

How do I know if I’m secure?
  • It’s a long list!
    • Is your anti-virus solution monitored continuously?
    • Is your data backed up hourly, and test restores performed regularly?
    • Are patches installed and double-checked regularly?
    • Does someone keep tabs on hardware and software end-of-life cycles?
    • Is your network segmented properly?

    These are just some of the responsibilities your IT provider should be handling.

    Ask them to give you a breakdown or call us for a second opinion.

Reach out to us here.

What’s the best cloud solution for my business?

It depends on your unique needs. Specifically, the size of your business, your business apps and your operational maturity. It’s best to talk with an expert before making a decision.

Find out more by contacting us.

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