Expert Help Desk Technicians. Available When You Need Them
At Cervisys, we recognize that poorly maintained IT systems can lead to costly downtimes and loss of productivity. With our IT Help Desk Service offering, Cervisys is able to log-in and address any issues remotely, without taking any additional time away from your team. Cervisys is able to perform routine maintenance on your devices, including updates, patches, and defragmentation.
When you call Cervisys for support, you won’t ever speak to a third-party support company or contractor. Our employees are experienced, certified technicians that are dedicated to keeping your systems and businesses Always On. No matter what your end users’ preferences — phone, email or self-service — Cervisys is always ready to offer the support they need to do their jobs better.
Business Application Support
Within the evolving business lifecycle, business applications and assets are becoming more and more essential to everyday operations. At Cervisys, we believe end users shouldn’t be concerned with whether or not their various applications will hinder or support them in doing their job. With all of our Business Application Support packages, you get:
- Experienced, Certified engineers on call 24/7
- Access to real-time portal monitoring
- Comprehensive SLAs built on your business needs
Companies that excel in communications find they have higher employee engagement leading to greater satisfaction, innovation and overall performance. At Cervisys, we can help you:
- Increase operational efficiencies
- Enhance employee collaboration
- Save Costs Through System optimization and Collaboration
- Around the clock remote remediation and escalation
User Access Management
The last thing you need to worry about is how to reset your password after you have been locked out of the system. Let our experts handle that for you. With Cervisys Identity and Access Management Solution, you get:
- Maintenance, and second-level, and third-level support services
- Standardization of IAM operating processes
- Efficient knowledge transfer from the projects to the IAM Managed Services
The Statistics To Ensure Success
Our reputation is built on our accountability. What does this mean to you? You can rest assured your IT support needs are handled with speed and quality allowing your business to run smoothly. Through our predictive analytics, we proactively prevent thousands of IT bumps from impacting your business.
Our Help Desk delightfully resolves our customers’ issues in under 10 minutes. Experienced engineers are at your fingertips armed with 1,000’s of knowledge-base articles.
First Call Resolution 92%
Client Satisfaction 95%
Client Retention 98%
Don’t Take Our Word For It
We don’t have to worry about IT. We want to focus on clinicians and taking care of our residents. And that’s a perfect partnership because we don’t have to think about the IT. We just work directly with the residents and focus on quality care.
Your entire team has been incredible throughout our migration. Not only have they exhibited an incredible level of patience with users, they manage to uphold a professional & polite demeanor. They have yet to be stumped by any of the many challenges we’ve come across. All in all a great team and they’ve done whatever it took to make our project a success.
I just can’t think of a time where I’ve been less than fully pleased with the results, the performance, the professionalism, the courtesy of any of their engineers. Great company, truly focused on helping us get to the next level.
We called Cervisys to help with our PACS server migration. They were on point and we were back up and running on schedule… Great customer service. I look forward to our next engagement.
Cervisys has been a great company to work with. They offer prompt and courteous service and have an excellent response time to any questions we may have.
I worked with Richard yesterday and I have to say it was THE best interaction I have ever had with an IT person. He was patient, professional, quick and walked me through the whole process. If the rest of your staff is that good you guys are golden.
Within the years I worked with Cervisys, they were very responsive and on task when projects were assigned to them. I am grateful to have had a very talented Engineer to collaborate with and comfortable knowing that he always got the job done!
I love being able to email service requests and the service is usually done within the hour. I recommend Cervisys to any small business owner looking to improve their IT environment.