Critical Application Issues Shouldn’t Impact Revenue Generation For Your Business
At Cervisys, we understand and are engrained in your business. We ensure that you can continue to add value to your company, while we handle the IT stuff. You and your employees can transfer the demand of ongoing application and hardware maintenance and redundancy onto us; we’re the front line in making sure everything runs smoothly with real-time user support that goes beyond devices.
Our Help Desk is much more than a customer service rep. Instead, you are getting immediate access to experienced engineers. Our team is highly trained. We truly know your business and business applications. You can rely on 24/7 around the clock, devoted resources that are in-line with your business initiatives. Our time to answer and time to issue resolution speaks for itself.
Taking Immediate Action To Resolve Your Issues
Average Speed to Answer
Issue Resolution Time
Issues Resolved Monthly
The Statistics To Ensure Success
Our reputation is built on our accountability. What does this mean to you? You can rest assured your IT support needs are handled with speed and quality allowing your business to run smoothly. Through our predictive analytics, we proactively prevent thousands of IT bumps from impacting your business.
Our Help Desk delightfully resolve our customers’ issues in under 10 minutes. Experienced engineers are at your fingertips armed with 1,000’s of knowledge-base articles.
First Contact Resolution 85%
Customer Satisfaction 95%
Internal QA Score 91%
Don’t Take Our Word For It
We don’t have to worry about IT. We want to focus on clinicians and taking care of our residents. And that’s a perfect partnership because we don’t have to think about the IT. We just work directly with the residents and focus on quality care.”
Your entire team has been incredible throughout our migration. Not only have they exhibited an incredible level of patience with users, they manage to uphold a professional & polite demeanor. They have yet to be stumped by any of the many challenges we’ve come across. All in all a great team and they’ve done whatever it took to make our project a success.
I just can’t think of a time where I’ve been less than fully pleased with the results, the performance, the professionalism, the courtesy of any of their engineers. Great company, truly focused on helping us get to the next level.
We called Cervisys to help with our PACS server migration. They were on point and we were back up and running on schedule… Great customer service. I look forward to our next engagement.
Cervisys has been a great company to work with. They offer prompt and courteous service and have an excellent response time to any questions we may have.
I worked with Richard yesterday and I have to say it was THE best interaction I have ever had with an IT person. He was patient, professional, quick and walked me through the whole process. If the rest of your staff is that good you guys are golden.
Within the years I worked with Cervisys, they were very responsive and on task when projects were assigned to them. I am grateful to have had a very talented Engineer to collaborate with and comfortable knowing that he always got the job done!
I love being able to email service requests and the service is usually done within the hour. I recommend Cervisys to any small business owner looking to improve their IT environment.