Service Delivery Coordinator
Thank you for your interest in this opportunity.
Service Delivery Coordinator
The Service Delivery Coordinator role encompasses the scheduling, quality assurance, and invoicing/billing of Tier 3 level service needs and project work. She/he will act as the client liaison for remote and on-site sales, support, and project work and will communicate with customers to ensure all services meet or exceed defined quality standards. Additionally, the Service Delivery Coordinator will play the role of project manager, as needed, for projects of a smaller scope.
Compensation package:
- 1099 contract
About us
Cervisys is a managed services provider that focuses on small business technical services and support to all industries. We help grow businesses by expanding their technology and communications capabilities, both internally and externally.
Our focus is on our clients–as they grow, we grow too. As a Cervisys employee, you’ll be planting the seeds for technical innovation, nourishing development, and maintaining connections. For nearly 20 years, Cervisys has worked to extend its reach to clients all over North Florida.
Essential Duties and Responsibilities:
- Scheduling engineers and project managers based on service and project needs, skill sets, and availability.
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Review and prepare all critical information for client invoicing and billing. May perform billing as needed.
- Track hardware and software orders and ensure accurate delivery and billing of each.
- Analyze and provide insight regarding the initial proposal and any final deviations to ensure future continuous improvements and an accurate project plan.
- Act as the first point of contact to update customers, as needed, regarding the status of service needs.
- Ensure weekly service and project time is entered and all time has been accounted for.
- Compile and update customer contracts as needed.
- Successfully manage project timelines to ensure timely completion.
- Coordinate with purchasing, sales, and account management as necessary.
- Additional duties as assigned.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required:
- Ability to communicate with internal and external customers, technical support team, and vendors.
- Service Awareness of all organizations.
- Knowledge of the key IT services for which service is being provided.
- Enjoy working in a faced paced environment, shifting gears quickly, and multitasking.
- Understanding of project management basics.
Work Environment and Physical Requirements:
- Office environment majority of the time with frequent use of computers, phones, and other office equipment or digital tools.
- Ability to lift up to 20 pounds
Cervisys is an Equal Employment Opportunity company. This job description provides you with details pertaining to the position but is not a complete statement of duties and responsibilities. Other duties can be assigned or required.
Our Commitment to Diversity & Inclusion
We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent – regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age.
Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.